Frequently Asked Questions
Do you need tools to fold the chair?
No, the chair is comprised of only 3 separable parts and no tools are required.
How easy is folding the chair?
Unclip the ‘quick release’ wheels, unclasp & collapse the rear castor wheel assembly, slide telescopic footrest in & voila the chair is folded & ready for storage or transportation.
Do I need an adapted or 4×4 type car?
No. Both the manual & the powered chairs will fit into most cars, including a Mini! They are both lightweight :
The Manual K2 weighs 17kg or 9kg without the wheels.
The powered GTE is 36kg or 15kg without wheels & battery
The chairs are advertised as all terrain, are they suitable for indoor use?
Yes, both chairs have a patented variable wheel camber feature (no tools required) that enable you to almost instantly change the wheel angle. Select fully inclined at over 80 cm overall width (for off road stability) or vertical at 71 cm to fit through most doorways. And with a turning circle of just 100 cm, it truly is a dual purpose indoor/outdoor chair.
How do I stop the chair especially when going down hills?
The basic brakes, or preferably the Dyna-Brake (if optioned) are a lever system which can be used independently. These effectively slow the chair down or assist with steering & change of direction.
How long do the batteries run for?
There are two types of battery, Standard Nickel Metal Hydride (NMH) or the longer range Lithium Ion (Li-ion). The NMH will run for 3-4 hours & the Li-ion for up to 7 hours, in mixed stop-start use. Times are dependent on weight, conditions & terrain, but are based on real life owner feedback. Charging from empty takes under 3.5hours under normal conditions and the unit is multi voltage
How often do the chairs need servicing?
We recommend every 12 months dependant on whether everyday or occasional use. Servicing is simple and takes normally only 2 hours.
Will the chair go through my doors?
Normally yes. With the standard seat the overall width is 71 cm and should go through all but the narrowest of doors. The extra wide seat increases the width to 79cm.
Can the height of the footrest be adjusted?
Yes. If the footplate is specified, it can be raised to suit the users exact leg measurements.
Will I be able to transfer from one chair to another?
Yes. We can appreciate it looks as if this might look tricky but actually, placing yourself at a 45 degree angle enables most people to transfer into the Trekinetic without difficulty.
What happens if I get a puncture?
We offer as an optional extra the Safari Pack which includes a spare inner tube and all tools that you need to change the tyre. The Pack also includes a spare rear wheel complete, so in the event of a puncture it can just be swapped over. If you choose not to have a Safari Pack, most bike shops such as Halfords will carry an inner tube.
How easy is it to transport the chair on an airplane?
The chair will happily travel in the hold and many airlines are now experienced with Trekinetic. If you have the powered GTE model, you may simply remove the joystick and pop it in your hand luggage. After all, the heart of your chair deserves looking after!
Regardless of battery type, advise the airline well in advance that a power wheelchair will be carried, just in case they need further information. To our knowledge, there has never been any problems.
Purchasing a Trekinetic is an investment in the possibility of a more inclusive and rewarding way of life. You will want to protect that, and we will be pleased to recommend insurance companies, who have proven to look after our customers, in the rare event of a claim.
Is the chair suitable for children?
Yes, we are now able to offer a seat liner that moulds to the child’s body. It can be adapted as required until such time as it is no longer needed, when it is simply removed.
The footplate can be made to the required height with the use of spacers which, like the Hyperformer seat liner, can be adjusted as necessary.
What is the GTE’s top speed ?
4mph which means it’s suitable for use on the pavement.
How would I manage kerbs in a Trekinetic ?
Depending on weight and height of the kerb, you can either just drive straight at it or if the kerb is too high, reverse and by putting the chair onto it’s anti tip rollers you can then propel or power backwards. Both versions are available to see on our videos. To see how to manage kerbs backwards view Trekinetic: Handling Kerbs or drive straight at the kerb view Trekinetic Off Road Wheelchair In Action.